Refund policy

Every item at Mini Marketa is a one-off pre-loved piece from our Play It Forward toy drive, so we don't offer refunds for change of mind.

If something's wrong with your order

If your item arrives damaged, has a fault we didn't tell you about, or is significantly different from the listing, please email us at hello@minimarketa.com as soon as possible (ideally within 7 days of delivery) with photos of the item and packaging. We'll work out a fair solution, such as a refund, replacement or return. If we ask you to send an item back because of a problem on our side, we'll cover the return postage.

Items sold as-is

Items marked "not working" or "sold as-is" are sold with the fault described in the listing, and we can't refund for that disclosed fault.

How refunds are paid

Approved refunds go back to your original payment method.

Your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits your rights under the Australian Consumer Law.